The insurance industry in India is rapidly adopting Artificial Intelligence (AI) to transform its operations, from underwriting and claims processing to fraud detection and customer experience. AI is being used across the insurance value chain to improve efficiency and drive innovation.
In underwriting, AI-powered systems can process vast amounts of customer data from multiple sources, such as social media, credit scores, and public records, to develop personalized insurance plans. This enables insurance companies to make better-informed decisions and price policies more accurately.
For claims processing, AI-powered systems can analyze claims data to identify fraudulent claims and expedite legitimate claims processing. This can help reduce the time and cost of claims processing and assist adjusters with settlement negotiations.
AI-powered fraud detection systems can help insurance companies identify patterns of fraudulent activity in claims data, which can save them millions of dollars in losses. Additionally, AI-powered chatbots and virtual assistants can improve customer experience by providing personalized support and assistance.
According to a report by PwC, the Indian insurance sector is projected to reach a market size of INR 19.56 trillion by 2025, growing at 15.6%. The report also notes that Indian insurance companies are increasingly investing in digital technologies, such as AI, to improve their operations and customer experience.
Leading insurance companies operating in India, such as LIC, ICICI Prudential, HDFC Ergo, and Bajaj Allianz, have already started investing in AI and other digital technologies to improve their operations and stay competitive in the market.
AI is transforming the insurance sector in India by improving efficiency, accuracy, and customer experience. As AI technology continues to evolve, it is expected to become an even more critical part of the Indian insurance industry.
Companies that adopt AI technology are likely to gain a competitive advantage and deliver better value to their customers.